Frequently Asked Questions
Everything you need to know about shopping with Kaneljoseph.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collections feature various fits, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate an exchange or return, please visit our online Return Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Kaneljoseph accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are Kaneljoseph garments manufactured?
We pride ourselves on ethical production. Our garments are designed in-house and manufactured in certified factories that adhere to strict fair labor standards and sustainable textile practices.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.